CTC Team Manager

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, over 420,000 team members in more than 50 countries, delivering end-to-end services across strategy, technology, design, engineering, and business operations.

• Experience in Credit Management, Credit Underwriting, Risk Management, Accounts Receivable, or Order-to-Cash processes.
• Previous experience in leading or coordinating teams within a shared services, BPO, or global business environment.
• Strong knowledge of credit risk assessment, exposure management, and credit policy governance.
• Experience working with credit insurance providers and underwriting processes is an asset.
• Strong analytical and problem-solving skills with the ability to transform data into actionable business insights.
• Excellent stakeholder management and communication skills.
• Experience driving process improvement, operational excellence, and automation initiatives.
• Ability to work effectively in an international and multicultural environment.
• English proficiency at minimum CEFR B2 level.
• Certification in at least one DGEM technology solution considered an advantage.

• Lead, coach, and develop a team of Credit Underwriting and Credit Management professionals.
• Ensure service delivery meets agreed SLAs, KPIs, and quality standards.
• Act as a Subject Matter Expert for Credit & Exposure Management processes and client requirements.
• Manage credit risk assessments, credit limit reviews, and underwriting activities to support business decisions.
• Ensure compliance with Corporate Credit Policies, credit management protocols, and insurance requirements.
• Build relationships with credit insurers, brokers, and stakeholders to optimize coverage and minimize financial risk.
• Monitor operational performance, prepare key reports, and drive continuous process improvements.
• Lead process optimization, automation, and innovation initiatives while balancing risk management with commercial objectives.

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices and evaluates individuals based on qualifications and performance, not personal characteristics.