Vercom S.A.

Customer Support Specialist

7500 - 9000 PLN/ mies./ mies.B2BB2B (netto)

MidZdalnie·PoznańFull-time·B2B

#385224·Dodano 3 miesiące temu·9

Źródło: SOLID.Jobs

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Tech Stack / Keywords

Written communicationVerbal communicationSaaSMeetingsOrganization skillsProblem-solvingProaktywnośćCustomer supportB2B client serviceMeeting moderation

Firma i stanowisko

Od 2005 r. tworzymy globalne platformy komunikacyjne w chmurze (CPaaS), które umożliwiają firmom budowanie i rozwijanie trwałych relacji z odbiorcami za pośrednictwem wielu kanałów : komunikacji: email, sms, push, komunikatory (OTT).

Wymagania

At least one year of experience in Customer Support, B2B client service or Account Management at a SaaS company.
Excellent written and verbal communication — professional yet natural, clear and concise.
Ability to moderate client meetings and build a positive atmosphere.
Ability to manage and de-escalate crises in difficult situations.
Skill in building the company's image and authority among clients and colleagues.
Ability to independently upsell services to LocalZen clients.
Self-reliance, proactivity and a problem-solving mindset.
Good work organisation and ability to handle several topics in parallel.
Comfortable picking up the phone, asking follow-up questions and seeing a case through to the end.
Technological fluency and ease working with new tools, including AI.
Polish at native level.
English at a minimum level of C1.

Nice to have:

Familiarity with the Google ecosystem (Google Business Profile, Google Maps) and Apple Maps.
Experience with a ticketing system or CRM (HubSpot, Intercom, Notion, ClickUp).
Ability to write clear instructions, knowledge bases and educational materials for clients.
Knowledge of Customer Experience, local marketing and SEO.

Obowiązki

Day-to-day support of B2B clients — clear, professional and concrete communication.
Receiving, organising and resolving tickets related to how the product works.
Helping clients use the system: explaining features, processes and available options.
Keeping track of case status and ensuring timely, consistent communication.
Creating and updating the knowledge base, guides, checklists and response templates.
Analysing recurring questions and problems and proposing product and process improvements.
Coordinating client matters with the Product, Sales, Customer Success and Development teams.
Travelling to events, conferences and client meetings, and representing the company.
Preparing client reports based on the business data available in the system.
Spotting risk signals in client relationships, as well as opportunities to grow them (up-sell, cross-sell).

Benefity

7.5k–9k PLN netto/m (B2B)
B2B - Elastyczne godziny pracy (100%)
Praca zdalna: W całości
Pakiet medyczny
Pakiet sportowy

Opieka zdrowotna

Karta sportowa

Vercom S.A.

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