Senior IT Service Specialist - Onsite Warsaw

The company is Square One Resources, and the position is located in Warsaw, Poland. The role involves working onsite within the client's IT team, providing support in a global and fast-paced international enterprise environment.

• 3+ years of experience in IT Support, IT Service Specialist, or Desktop Support roles.
• Experience providing 1st and 2nd line support in enterprise environments.
• Hands-on knowledge of hardware, software, applications, and basic networking.
• Good understanding of Microsoft technologies, Azure, Citrix, VMware, and Salesforce.
• Experience with ITSM tools, Jira, and Confluence.
• Knowledge of incident management, request fulfilment, and IT asset management processes.
• Strong documentation skills and ability to work with global IT teams.
• Proactive, service-oriented approach with good communication skills.
• English language proficiency required; Polish is a strong advantage.
• ITIL Foundation certification is a plus.

• Provide 1st and 2nd line IT support for hardware, software, infrastructure, cloud services, and business applications.
• Troubleshoot and resolve issues with desktops, laptops, mobile devices, printers, peripherals, networking, and office IT equipment.
• Support Microsoft technologies and enterprise platforms including Citrix, VMware, Azure, and Salesforce.
• Manage incidents, service requests, and IT support activities according to IT service management best practices.
• Handle IT asset management, including hardware lifecycle, onboarding and offboarding, and workstation setup.
• Maintain accurate technical documentation and contribute to the knowledge base.
• Support office infrastructure tasks, such as relocations, refurbishments, and critical incident response.
• Collaborate with global IT teams across multiple time zones for consistent service delivery.

Location requirement: On-site work in Warsaw, Poland, 5 days per week.