Senior IT Service Specialist

co.brick talents is a company providing IT services powered by AI and people. The role is with a client in the Financial Software / FinTech domain, located in Warsaw, Poland, offering 100% onsite work.

• Minimum 3 years of experience in IT Service Specialist or Onsite IT Support role.
• Solid knowledge of Microsoft technologies, Citrix, VMware, Azure, and Salesforce.
• Proficiency with ITSM tools, Jira, and Confluence.
• Service-oriented mindset with ability to prioritize under pressure.
• Professional fluency in English (minimum C1); Polish fluency highly preferred.
• ITIL Foundation certification is a strong asset.
• Willingness to travel occasionally within the EMEA region.

• Provide 1st and 2nd line support across IT infrastructure, cloud platforms, and business applications.
• Troubleshoot and maintain desktops, laptops, mobile devices, printers, peripherals, and local networking equipment.
• Handle incident management, request fulfillment, IT asset tracking, and user onboarding/offboarding.
• Manage office infrastructure tasks including relocations, refurbishments, and resolving critical local IT incidents.
• Create, maintain, and update technical documentation and knowledge-base articles.
• Act as local IT point of contact collaborating with international teams across multiple time zones.

This position requires 100% onsite presence in Warsaw office, 5 days a week. Remote work is not available for this role.