CRM Manager

Savills Sp. z o. o. is a top-tier commercial real estate team with offices in Europe, focusing on operational processes and leasing projects.

• Strong understanding of CRM-enabled commercial processes supporting relationship and opportunity management.
• Experience managing CRM platforms from pre-launch to post-implementation.
• Excellent verbal and written communication skills to convey insights and influence change.
• Strong team player with curiosity, relationship building, and credibility.
• Consultative and diplomatic approach to align colleagues through shared vision.
• Commercial acumen aligning insights and platform enhancements to business objectives.
• Strong analytical skills and ROI-performance orientation.
• Highly organized, can work independently and collaboratively.
• Innovative and experimental mindset bringing best practices from various industries.
• Experience in stakeholder management balancing competing needs and standardization.
• Demonstrable change management and stakeholder engagement, communication, and training skills.
• Ability to manage multiple projects and business demands with timely delivery.
• Excellent knowledge of the Microsoft Office suite; experience with Dynamics 365 Sales and Introhive is advantageous.
• Additional language skills are an advantage.

Platform Adoption & Transformation:

• Lead the adoption of the CRM platform (Microsoft Dynamics 365 with Introhive) across EMEA as part of the transformation project team.
• Develop and implement stakeholder engagement plans for pre-launch and post-transition.
• Drive behavioral change and embed processes for operational efficiency and value creation.

Engagement, Communication & Change Enablement:

• Design and deliver communication strategies including roadshows, presentations, and campaigns.
• Manage ongoing communications to drive sustained platform usage.
• Measure engagement and adoption against KPIs.

Development of Client Insights Technology:

• Gather business feedback for future development roadmaps.
• Collaborate with IT and Dynamics Product Owner on system enhancements.
• Act as subject matter expert for Introhive and Microsoft Dynamics CRM capabilities.
• Challenge local requests to maintain data integrity and scalability.

Training & Capability Building:

• Ensure colleagues understand tools and data for business development.
• Develop and improve training programs to build CRM proficiency.
• Maintain best practice guidelines and reference materials.

Community Management & Governance:

• Coordinate the EMEA Client Insights Champion community.
• Oversee training and support for the champion network to drive adoption.
• Act as guardian of data and process consistency and escalate governance risks.

Client Data, Analysis & Reporting:

• Partner to design reports, dashboards, and analytics supporting client development.
• Work with data management to enhance data quality and streamline processes.
• Use CRM insights to produce client analysis packs and elevate data quality.