Technical Support Specialist

RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. Founded in 2012 and operating in 90+ markets, it is a market leader in driving performance using Deep Learning across the entire purchase funnel. The HQ Technical Support Team collaborates globally to deliver internal tool evolution, documentation, and training.

• Fluency in English and Polish (written and spoken) to communicate with local and global teams
• Exceptional ability to explain complex technological topics and system behaviors clearly in writing
• High level of independence, proactivity, and capability to drive tasks forward without micromanagement
• Analytical mindset with the ability to consider user perspective and strategic goals of headquarters

• Shape the evolution of internal panels and tools used daily by global business units
• Analyze current tools and systems to identify friction points, bottlenecks, and areas for improvement
• Translate internal business needs into specifications and coordinate implementation with technical teams
• Prepare and distribute internal updates and announcements about new system functionalities
• Revise, maintain, and update technical documentation, system wiki articles, and training materials
• Organize and deploy training cycles for internal newcomers and global technical teams
• Coordinate tasks in the HQ Tech Support queue, provide daily operational support, and validate new functionalities from a user perspective