D365 F&O L3 Technical Support Analyst (SCM)

Mobile Wave Solutions is a professional services company specializing in software development as a service with a team of over 120 engineers. The company delivers scalable, high-quality software to global clients.

• 5+ years hands-on development experience with D365 Finance & Operations.
• Proven experience in production support or managed services/BAU environment.
• Strong track record delivering supportable customizations and fixes in live systems.
• Strong development skills in X++, extensions, event handlers, Chain of Command.
• Proficient in debugging techniques and log/trace analysis.
• Experience with SSRS, Data Entities, DMF.
• Familiarity with integrations (OData/services and Azure integration patterns).
• Experience with LCS, deployable packages, servicing and updates.
• Experience with Azure DevOps (repos, pull requests, pipelines, releases).

Advantages:

• Experience in Telecommunications and Satellite Communications Industry.
• Experience in regulatory or compliance-driven industries.
• Experience supporting multi-legal entity and multi-country deployments.
• Experience in high-volume transactional environments.
• Exposure to performance testing, monitoring, and tuning practices.
• Experience in security role troubleshooting and duty/privilege analysis.
• Mandatory Microsoft D365 Developer certification.

• Act as the L3 technical escalation point for D365 F&O incidents, problems, and service requests.
• Investigate and resolve complex production issues including batch job failures, data integrity, integration failures, and environment-specific issues.
• Perform deep root cause analysis using logs, traces, monitoring tools, and debugging techniques.
• Produce high-quality fixes including hotfixes and data fixes.
• Collaborate with Microsoft Support and third-party vendors/ISVs as needed.

Development & Engineering (X++, Extensions, Best Practice):

• Design, build, and maintain extension-based solutions following Microsoft best practices.
• Develop and support X++ customisations and extensions, SSRS reports, Data Entities, and custom services.
• Conduct code reviews to ensure performance, security, maintainability, supportability, and compliance.
• Optimize solution performance through query tuning, indexing, caching, batch scheduling, and workload separation.

Integrations, Data & Platform Support:

• Support and enhance integrations such as OData, REST services, DMF, Azure integrations, and Power Platform touchpoints.
• Diagnose and resolve interface and data movement issues.
• Support data corrections, reconciliation routines, entity-based imports/exports, ensuring auditability and controlled execution.

Release, Environment & DevOps Management:

• Support release planning and deployment execution across environments.
• Manage Azure DevOps work items, branching, pull requests, and pipelines.
• Maintain and improve CI/CD practices including automated validation, code quality checks, and release approvals.
• Support LCS activities like environment health checks, deployable packages, updates, and hotfixing.

Security & Licensing:

• Manage user access rights, security role troubleshooting, duty/privilege analysis.
• Support user licensing and license renewal processes.

Service Management, Documentation & Continuous Improvement:

• Operate within ITIL-aligned MSS processes (incident, problem, change, request fulfilment).
• Produce technical documentation such as RCA reports, technical notes, deployment runbooks, and knowledge base articles.
• Identify recurring issues and implement problem prevention and automation.
• Support and guide L1 and L2 support teams.

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