Application Administrator (Jira)

RITS Professional Services is hiring for an Application Administrator role focused on maintaining and developing enterprise applications like Jira, Confluence, and Polarion to support daily business operations.

• Minimum 3 years of commercial experience administering Jira and Confluence.
• Hands-on experience managing users, groups, roles, permissions, and access control.
• Good understanding of user onboarding and offboarding processes.
• Strong analytical and problem-solving skills.
• Ability to work independently, prioritize tasks, and take ownership.
• Professional proficiency in English, both written and spoken.

Nice to have:

• Experience administering Polarion ALM.
• Experience with software license management.
• Familiarity with AI tools such as GitHub Copilot, Microsoft Foundry, or Claude.
• Knowledge of DevOps and CI/CD tools and environments.
• Experience with workflow automation and process optimization.
• Basic knowledge of scripting, integrations, or application automation.

• Administer, maintain, and continuously improve Jira, Confluence, and Polarion environments.
• Configure and manage projects, workflows, permission schemes, forms, automation, and system settings.
• Manage workspace structures, documentation repositories, and knowledge-sharing environments.
• Provide day-to-day user support and promote best practices for collaboration tool use.
• Gather business requirements and implement productivity and collaboration improvements.
• Identify opportunities for automation of repetitive administrative tasks and optimize processes.
• Manage software licenses for business and IT applications.
• Administer user accounts, groups, roles, permissions, and access rights.
• Support user onboarding and offboarding.
• Monitor software license utilization and recommend optimizations.
• Participate in implementation and rollout of new business and IT tools.
• Create and maintain technical and user documentation.