Applications & BI Lead

Amplifon Poland Sp. z o.o. is part of the Amplifon Group, a global leader in hearing care and hearing solutions. The company operates in an international Retail and Healthcare environment and focuses on providing innovative hearing care services and solutions. The role involves collaboration with local and global IT teams, business stakeholders, and external partners, supporting Amplifon's network of clinics in Poland.

• Minimum 5 years of experience in IT applications, Business Intelligence, or Data & Analytics environments.
• Experience in delivering IT projects and partnering with business stakeholders in an international environment.
• Practical knowledge of SQL, reporting tools, and data analysis.
• Experience in managing, supporting, and continuously improving business applications and CRM & ERP systems (preferably Oracle CRM & ERP).
• Good understanding of business processes, system integrations, and IT service management principles.
• Strong analytical skills with the ability to translate business requirements into effective technology solutions.
• Excellent communication and stakeholder management skills, with the ability to coordinate cross-functional initiatives and external vendors.
• Fluent English communication skills (minimum B2) and the ability to work effectively in a dynamic, fast-paced environment.

Nice to have:

• Experience with Microsoft Azure, Power BI, or other Business Intelligence platforms.
• Experience in the Retail industry and international environments.
• Knowledge of ITIL and incident management processes.

• Ensure the stability, optimization, and continuous development of business applications and systems supporting the company's operations and retail network.
• Collaborate with business stakeholders to deliver technology solutions that enhance operational efficiency and support digital transformation initiatives.
• Manage and develop the Business Intelligence area, data platforms, and reporting solutions.
• Oversee system integrations, process standardization, and compliance with applicable regulations and company standards.
• Provide second-level support for local business applications and coordinate the resolution of critical incidents.
• Monitor system performance and drive continuous improvements and optimization initiatives.
• Coordinate local and global changes and support the implementation of international IT projects.
• Collaborate with external vendors and local and regional stakeholders to ensure business continuity and successful delivery of business objectives.

Administrator of personal data is Amplifon Poland sp. z o.o. Personal data is processed for recruitment purposes only, not transferred to third countries, and processed in accordance with Polish labor law and GDPR. Candidates have rights to access, rectify, delete, restrict processing, object to processing, and data portability. Consent can be withdrawn at any time without affecting lawfulness of prior processing.