Senior Cloud Support Engineer

MicroStrategy (Nasdaq: MSTR) is a market leader in enterprise analytics and AI software, pioneering business intelligence and analytics, and is also a leader in bitcoin treasury companies, issuing bitcoin-backed securities since adopting bitcoin as its primary treasury reserve asset in 2020. MicroStrategy focuses on transforming organizations into intelligent enterprises through data-driven innovation and AI disruption.

• Technical education or experience in IT roles strongly preferred.
• Experience with AWS, Azure, Linux, GCP, and containers strongly preferred.
• Practical experience managing critical customer issues is a plus.
• At least 5 years of related experience.
• Enthusiastic personality fostering a positive work environment.
• Strong written and verbal communication skills in English.
• Well-organized with effective time management skills.
• Team player willing to support others and seek help if needed.
• Ability to work independently.
• Attention to detail.

• Manage the Strategy Cloud infrastructure, including scheduled and emergency maintenance and on-call coverage.
• Implement Customer change requests in compliance with the Change Control regime.
• Respond to incidents, troubleshoot infrastructure-related issues, and collaborate with Technical Support and Technology teams on platform issues.
• Administer the Strategy Platform.
• Maintain high quality documentation for all related tasks.

Must be available to work from the Warsaw office at least three days a week.