Senior Product Owner Customer Retention (m/f/d)

limango is a European platform focused on curated value shopping for families operating across Germany, Poland, Austria, and the Netherlands. It is part of the OTTO Group, one of Europe’s leading e-commerce players, offering a large selection of products for families. The IT team works with a modern technology stack including cloud-based solutions, service-oriented architecture, and event-driven communication, fostering a hybrid-first culture in Munich and Wrocław.

• Bachelor's degree in Computer Science, Engineering, Business, or related field.
• Minimum 5 years of experience as a Product Owner or similar role, preferably in CRM, retention, or loyalty.
• Proven experience integrating AI workflows into daily operations.
• Experience with larger rebuild, replatforming, or migration projects.
• Knowledge of marketing automation (e.g., Emarsys) and transactional messaging architectures.
• Strong understanding of Agile development methodologies.
• Excellent communication, interpersonal, and stakeholder management skills.
• Ability to analyze data for informed decision making.
• Strong organizational skills and attention to detail.
• Ability to work both collaboratively and independently.
• Passion for customer communication, retention, and emerging technologies.
• Fluent in English; German or Polish is a plus.
• Awareness of GDPR and consent management in marketing communication.

• Define the product vision, roadmap, and strategy for the Customer Retention team, including customer communication channels and incentives.
• Shape the tier-based loyalty program from discovery through migration in collaboration with teams.
• Own and develop the newsletter automation platform.
• Understand customer needs and work with the development team to deliver relevant features.
• Prioritize and manage the product backlog using data and user feedback.
• Manage cross-team touchpoints and collaborate with design, engineering, QA, and product management.
• Monitor market trends in CRM, retention, and loyalty to keep the product competitive.
• Manage stakeholder expectations effectively.

Informujemy, że administratorem danych jest Limango Polska z siedzibą we Wrocławiu. Przetwarzanie danych odbywa się zgodnie z obowiązującymi przepisami RODO i ustawą Kodeks pracy, w celu realizacji procesu rekrutacji. Przysługuje prawo dostępu, sprostowania, usunięcia danych oraz przenoszenia danych. Zgoda na przetwarzanie danych może zostać wycofana w dowolnym momencie.