Service Management Availability Manager (with German)
Tech Stack / Keywords
Firma i stanowisko
Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of experience and over 420,000 team members in more than 50 countries. The company delivers end-to-end services and solutions leveraging capabilities across strategy, technology, design, engineering, and business operations, partnering with leading global enterprises including 145 Fortune 500 companies.
Wymagania
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in availability management, incident management, or similar IT service management roles.
- Strong analytical and problem-solving skills.
- Effective communication and confident collaboration with diverse stakeholders and IT teams.
- Familiarity with IT service availability monitoring tools and related methodologies.
- Experience monitoring system performance, analyzing trends, and supporting capacity planning activities.
- ITIL Foundation Certification.
- English and German language skills at C1 level.
Obowiązki
- Define, document, and communicate availability requirements and service level agreements (SLAs) for IT services and systems.
- Monitor the performance and availability of IT services, preparing reports to identify trends, risks, and improvement opportunities.
- Coordinate with incident and problem management teams to restore services quickly and support root cause resolution.
- Collaborate with capacity management teams to ensure infrastructure supports required availability levels and future growth.
- Identify and log events across the IT environment to maintain operational visibility.
- Classify and filter events to prioritize actions and enable effective response management.
- Coordinate responses to events, including escalation of incidents and initiation of appropriate mitigation actions.
- Analyze service, event, and capacity data to improve reliability, optimize resource utilization, and support long-term capacity planning.
Benefity
- Yearly financial bonus.
- Private medical care with Medicover including additional packages (dental, senior care, oncology) on preferential terms.
- Life insurance and access to NAIS benefit platform.
- Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on the NEXT platform.
- Free access to Education First language platform, TED Talks, and Udemy Business materials and trainings.
- Opportunity to work with cutting-edge technology and top global enterprises.
- Hybrid working model with modern office, ergonomic work from home setup including laptop, monitor, and chair.
Inne informacje
Informujemy, że administratorem danych jest Capgemini Polska Sp. z o. o. z siedzibą w 02-092 Warszawa, ul. Żwirki i Wigury 16a. Dane osobowe są przetwarzane w celu realizacji procesu rekrutacji oraz na podstawie zgody w zakresie udziału w przyszłych postępowaniach rekrutacyjnych. Kandydaci mają prawo do dostępu, sprostowania, usunięcia danych, ograniczenia przetwarzania, wniesienia sprzeciwu, przenoszenia danych oraz wniesienia skargi do organu nadzorczego. Podanie danych obligatoryjnych jest niezbędne do przeprowadzenia rekrutacji.
Capgemini
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