Technical Client Success Specialist (f/m/d)

Awin, established in 2000, is part of the Axel Springer group and operates internationally with offices in multiple European cities. The company emphasizes a dynamic, social, and inclusive culture and promotes mental health, wellbeing, and professional development through initiatives like their Awin Academy and peer-to-peer recognition program.

• Advanced English proficiency required; German language skills are desirable.
• Strong customer service and communication skills.
• Excellent organizational and time-management abilities.
• Problem-solving mindset with strong attention to detail.
• Ability to work effectively in a fast-paced environment.
• Experience using ticketing or CRM systems is desirable.
• Basic technical troubleshooting skills and interest in technology.

• Act as the first point of contact for incoming technical support requests.
• Triage, categorize, and prioritize tickets to ensure efficient handling.
• Resolve straightforward technical issues and service requests.
• Perform initial troubleshooting and gather relevant information for investigations.
• Escalate complex issues to specialist teams when required.
• Maintain accurate case records and ensure SLA targets are met.
• Communicate professionally with clients and internal stakeholders.
• Contribute to process improvements and knowledge-sharing initiatives.