DevOps / Senior Cloud Infrastructure Engineer - Freelancer

Monterail is a team of developers and designers building software for clients globally, with expertise in web development and UX design.

• Senior-level experience as an AWS Cloud Engineer or Site Reliability Engineer.
• Strong focus on metric-driven observability, monitoring, and alerting at scale.
• Fluent, hands-on experience with Python for tooling and automation.
• Hands-on experience with Terraform for Infrastructure as Code.
• Proven track record designing, architecting, and owning production systems end-to-end.
• Ability to work independently without detailed spec sheets or heavy direction.

Nice to have:

• Experience with Jira Service Management or similar ITSM/incident platforms.
• Experience with Grafana dashboarding pipelines at scale.
• Exposure to AI-assisted ops tooling (AI-Ops, runbook automation).
• Prior experience in hardware, robotics, or IoT fleet environments.

• Standardize and own the Tech Ops Incident Management Platform using Jira Service Management across production fleets.
• Automate incident resolution workflows with AI tooling including runbook generation and assignment.
• Design and implement documentation for all Tech Ops incident processes.
• Build fleet management and task automation to support global 24/7 remote operations.
• Own and customize the data-driven observability layer via Grafana across internal tech teams.
• Work independently with leadership to drive architecture decisions.