Specjalista/Specjalistka ds. wsparcia technicznego systemów IT - wsparcia funkcjonalnego aplikacji

ASTEK Polska is offering a role focused on IT system technical support and functional application support based in Warszawa, Mazowieckie.

• Experience in application support with a strong understanding of ITIL frameworks.
• Proficiency in SQL for querying and troubleshooting databases.
• Capability in root cause analysis.
• Experience working with Key Users.
• English language proficiency at the C1 level.
• French language proficiency at the B1 level.

• Provide technical and functional support for IT systems and applications.
• Perform root cause analysis to resolve incidents and problems.
• Cooperate with Key Users to understand and address system-related issues.
• Utilize SQL for support tasks and troubleshooting.
• Apply ITIL processes in day-to-day support activities.