E-commerce Platform Operator

ICL POLSKA sp. z o.o. is a global leader in specialty fertilizers and industrial solutions with over 12,000 employees worldwide. In Poland, the company supports agriculture, horticulture, and professional turf care, operating the ICLink e-commerce platform.

• Bachelor’s degree in business, Marketing, IT, or a related field
• Experience working with e-commerce platforms such as ORO, SAP Commerce Cloud, Magento, or Shopify is an advantage
• Familiarity with CRM systems, e.g., Salesforce, and ERP/PIM environments is an advantage
• Strong Excel and data handling skills
• Basic technical understanding including system logic and troubleshooting processes
• Strong attention to detail and data accuracy
• Problem-solving mindset with a proactive approach
• Effective communication and stakeholder management skills
• Ability to manage multiple tasks in a dynamic, cross-functional environment
• Fluent in English and Polish (written and spoken)

• Manage daily operations of the ICLink e-commerce platform, ensuring system availability, functionality, and performance
• Monitor platform performance and proactively identify areas for improvement
• Troubleshoot operational issues and coordinate resolution with IT or external vendors
• Identify, report, and follow up on bugs reported by users
• Update and maintain price lists, customer groups, user access, documents, and customer data across European markets
• Ensure accuracy and consistency of product, price and customer data within the platform
• Enter and onboard new customers into the system according to internal processes
• Provide technical and operational support to the sales team regarding platform usage and processes
• Support platform users by resolving queries and guiding on system functionalities
• Assist in managing leads, cases, and opportunities in Salesforce (or equivalent CRM) when required
• Create, maintain and regularly distribute platform activity reports to support business decisions
• Track key operational and commercial KPIs such as platform usage, sales metrics, system performance
• Support ongoing digitalization and e-commerce development projects
• Contribute to process improvements and platform enhancements to optimize user experience and efficiency
• Work closely with Sales, Marketing, Customer Service, IT, and other stakeholders
• Support digital campaigns by ensuring readiness of platform content and functionality

All applications (CVs and supporting documents) must be submitted in English due to the requirement of regular communication in English.