Customer Support Specialist (German and English-Speaking)

DCG is a business space where business needs and people's ambitions meet. The company helps candidates find environments to grow and supports firms in building effective teams. They focus on close collaboration and attentive listening to create lasting and valuable relationships.

• Fluent German language skills at C1 level
• Good English language skills at minimum B2 level
• Ability to communicate effectively in writing and by phone
• Good computer and office systems proficiency
• Customer-oriented mindset with problem-solving skills
• High empathy and engagement in customer interactions
• Willingness to work in a shift system, 5 days a week

Nice to have:

• Experience in customer service

• Handle customer inquiries in German and English via phone and email
• Provide information on reservations, availability, and service policies
• Support customers in resolving issues related to stay organization
• Maintain positive user experience through professional and empathetic approach
• Achieve team quality and quantity targets
• Participate actively in training and onboarding to gain full independence
• Collaborate with team and supervisors to improve customer service processes