IT Operations & Systems Administrator

SBC is a global powerhouse in gaming, entertainment, media, and tech, organizing industry-defining events and delivering news and insights to the gaming and fintech industries. Founded in 2009, SBC hosts events worldwide and has developed its own event app and community platform, SBC Connect.

• Bachelor's degree in Computer Science, Mathematics, Information Technology, or related field.
• Excellent analytical and problem-solving skills.
• Ability to adapt to fast-paced, dynamic environments with proactivity.
• Experience managing employee onboarding, offboarding, and access provisioning.
• Excellent customer service and communication skills.
• Ability to prioritize workload and manage multiple requests.
• Proficiency administering SaaS platforms such as Google Workspace, Slack, Microsoft 365, Asana, and Zoom.
• Good understanding of IT security best practices including device compliance, patching, and access management.
• Experience managing laptops and mobile devices lifecycle.
• Understanding of Mobile Device Management (MDM) solutions like Jamf or Microsoft Intune.

IT Operations:

• Manage SBC's IT environment day-to-day.
• Provision, configure, and maintain laptops, mobile devices, and hardware.
• Manage employee onboarding, role changes, and offboarding with the People Team.
• Maintain hardware asset register and device inventory.
• Administer Mobile Device Management (MDM) platform.
• Coordinate hardware refreshes, repairs, and returns.
• Maintain office networking infrastructure including WiFi and switches.
• Troubleshoot office printers, scanners, and multifunction devices.

SaaS & Systems Administration:

• Administer Google Workspace, Slack, Asana, and other business applications.
• Manage user accounts, permissions, and access controls.
• Support single sign-on (SSO) and multi-factor authentication (MFA).
• Maintain software licensing records and assist renewals.
• Support adoption and effective use of company systems.
• Create and maintain user guides and knowledge base articles.

IT Support:

• Act as primary contact for internal IT support requests.
• Monitor ticket queues and resolve issues within service expectations.
• Troubleshoot hardware, software, and access issues.
• Escalate issues to external vendors as needed.
• Track service levels and identify recurring issues.
• Support business continuity and disaster recovery processes.

Information Security Administration:

• Support implementation of information security policies.
• Ensure devices are patched, protected, and compliant.
• Assist with access reviews and user account audits.
• Support security awareness and training.
• Escalate security concerns and incidents.
• Assist with evidence collection for ISO 27001 and Cyber Essentials Plus.

Vendor & Service Management:

• Coordinate with external IT and software providers.
• Monitor vendor performance and support issue resolution.
• Assist with software procurement and license management.
• Maintain records of suppliers, contracts, and renewals.

Please be informed that the Data Controller of your personal data is SPORTS BETTING COMMUNITY LIMITED, with its registered office at 2nd Floor Riverbank House, Putney Bridge Approach, London SW6 3JD, United Kingdom. You have data protection rights including access, rectification, erasure, restriction, objection, and portability of your data. Personal data is processed for recruitment purposes, and providing data is necessary to participate. Data retention complies with legal requirements and withdrawn consent.