Senior Brand Designer

Tidio is a customer service platform focusing on aligning AI and people to help businesses scale while maintaining trust and a human touch. The company offers one of the world's leading AI customer service solutions and aims to become the number one in this field. It has a strong presence with 350 million unique widget views monthly and employs over 150 people. The company's ML team launched an AI agent for customer service and has been recognized among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.

• Hands-on experience designing performance assets for SaaS, e-commerce, or D2C.
• Strong project and production management skills managing multi-brand creative operations.
• Understanding of the paid social funnel and the differences between top-funnel and retargeting creatives.
• Experience managing or mentoring designers with a balance of direction and accountability.
• Experience with AI UGC, faceless ads, avatar creatives, or user-style voiceover content.
• Proficiency in Figma, CapCut, Premiere, or After Effects.
• Fast, iterative working style preferring multiple variants and tests.
• Active knowledge of social media trends on platforms like Meta and TikTok.
• Ability to balance hands-on design work with team leadership.
• Structured approach to creative ideation, transforming trends into repeatable frameworks.

• Stay across all three brands (Tidio, Lyro, Hubi), understanding their challenges, positioning, and priorities to ensure aligned design output.
• Lead and mentor a team of 2 designers (Web & Performance), providing direction and fostering ownership and accountability.
• Own the creative process end-to-end, including systemizing production workflows, managing budgets, and making data-driven decisions.
• Oversee and produce materials throughout the rebranding process.
• Manage AI tools for video and UGC production such as Runway, Sora, HeyGen, Arcads, Captions, Creatify, ElevenLabs, and Kling.
• Collaborate with UGC creators and freelancers by writing briefs and scripts, coordinating production, and ensuring performance standards.

Recruitment and selection are based solely on individual merit and professional competence without discrimination based on race, religion, gender, or other protected characteristics. Data processing is conducted by Tidio Poland Sp. z.o.o. under applicable laws with candidates' rights fully described. Candidates located remotely within Poland or in Warsaw (hybrid) are eligible.