Senior Web Designer

Tidio is a customer service platform that aligns AI and people to help businesses scale efficiently without losing trust or the human touch. Their product is one of the world's leading AI customer service solutions, aiming to become number one globally. The company has over 150 employees and their AI agent (Lyro) for customer service was among the first in the world. The platform's widget is viewed monthly by 350 million unique users, about 4% of the global population.

• At least 4 years of experience in web design, ideally for SaaS or digital products
• Strong portfolio of landing pages and marketing-focused work demonstrating design thinking
• Ability to make and defend design decisions based on data, including checking analytics and understanding conversion
• Experience in web agencies handling multiple clients, shifting briefs, and tight deadlines
• Solid experience with Figma, including working with or building design systems
• Hands-on experience using AI tools to create ad creatives including images, motion, and UGC-style content
• Comfort with ambiguity and changing priorities while working across several products and teams simultaneously
• English proficiency at B2 level or above

• Designing and iterating on landing pages and homepages across Tidio, Lyro, and Hubi products focusing on conversion and business impact
• Expanding and maintaining the design system for consistency across brands and products
• Creating and iterating graphics for ads, social media, and marketing campaigns including high-impact animations and UGC-style content
• Collaborating across teams, working closely with the Marketing Technology team and multiple stakeholders

One of Tidio's core values is diversity and fairness; they do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. Recruitment and selection are based solely on individual merit and professional qualifications.