Production Support Specialist

Mindbox is a tech-driven company connecting top IT talents with technology projects for leading enterprises across Europe.

• Solid technical background and team player mindset.
• Knowledge of SQL and databases.
• Familiarity with Microsoft Dynamics, AWS, Azure, Java, and Linux is an advantage.
• Experience in IT Support, DevOps, or Site Reliability Engineering (SRE) roles is a plus.
• Risk awareness and ability to identify, mitigate, and control issues.
• Experience with ServiceNow (Incident, Problem, Change Records) is an asset.
• Previous exposure to large enterprise environments is beneficial.

• Provide production support for client onboarding and reporting systems.
• Perform incident analysis and collaborate with the development team to implement solutions.
• Manage Incidents and Problem Records through ServiceNow (Problem Coordinator role).
• Respond to system alerts, perform troubleshooting, and implement corrective actions.
• Support technical and process improvements in close cooperation with internal teams like Support, DevOps, and Site Reliability Engineering (SRE).
• Participate in regular weekend releases and maintenance as required.