Business Support Specialist ( Mid/ Junior)

This role is in the transportation / logistics industry and focuses on WAN network services delivery and management across a global infrastructure.

• Experience in business support, service coordination, order management, or IT service operations.
• Understanding of network services, telecommunications, or IT infrastructure environments.
• Experience with ServiceNow.
• Strong coordination and stakeholder management skills.
• Excellent communication skills and customer-oriented mindset.
• Ability to work in a structured environment and manage multiple tasks simultaneously.
• Professional level of English, both written and spoken.

• Manage WAN service and hardware requests, including quotations, order placement, tracking, communication, and documentation archiving.
• Coordinate the end-to-end order management process with telecommunications providers and internal stakeholders.
• Assess WAN service requirements based on business requests and collected information.
• Maintain and update incidents, requests, and orders in ServiceNow.
• Monitor order progress and proactively follow up on deliveries, installations, and issue resolution.
• Ensure effective communication between vendors, network teams, and business users.
• Maintain accurate network inventory and configuration data within the CMDB.
• Support process improvements and contribute to high-quality service delivery.