Product Support Specialist

Autodesk Customer Technical Success is a team within the Customer Success Organization focused on maximizing customer success by delivering professional and highly customized services to help customers achieve their business goals while maximizing the use of Autodesk solutions.

• Fluent in English and German
• Minimum 2 years of industry experience
• Profound knowledge of AutoCAD (additional toolset knowledge is a plus)
• Willingness to learn and grow
• Comfortable working in a friendly and diverse team environment

• Help customers by troubleshooting product-related issues
• Improve the knowledge base
• Engage with customers over phone, email, and chat
• Collaborate with customers to maximize the value of Autodesk products
• Provide guidance and support regarding product features and effective usage
• Create an exceptional customer experience