Service Management Availability Manager (with German)

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, employing over 420,000 team members across more than 50 countries. The company delivers end-to-end services and solutions leveraging expertise in strategy, technology, design, engineering, and business operations, serving top global enterprises including 145 Fortune 500 companies.

• Hold a Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in availability management, incident management, or a similar IT service management role.
• Strong analytical and problem-solving skills.
• Effective communication and confident collaboration with diverse stakeholders and IT teams.
• Familiarity with IT service availability monitoring tools and related methodologies.
• Experience monitoring system performance, analyzing trends, and supporting capacity planning activities.
• ITIL Foundation Certification.
• English and German language skills at C1 level.

• Define, document, and communicate availability requirements and service level agreements (SLAs) for IT services and systems.
• Monitor the performance and availability of IT services, preparing reports to identify trends, risks, and improvement opportunities.
• Coordinate with incident and problem management teams to restore services quickly and support root cause resolution.
• Collaborate with capacity management teams to ensure infrastructure supports required availability levels and future growth.
• Identify and log events across the IT environment to maintain operational visibility.
• Classify and filter events to prioritize actions and enable effective response management.
• Coordinate responses to events, including escalation of incidents and initiation of appropriate mitigation actions.
• Analyze service, event, and capacity data to improve reliability, optimize resource utilization, and support long-term capacity planning.