Senior DevOps Engineer

Tidio is a customer service platform that aligns AI and people to help businesses scale without losing trust or the human touch. Their product is one of the world's leading AI customer service solutions, recognized among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024, with a 4.7/5 rating on Shopify and G2. The company has a machine learning team that pioneered launching an AI agent (Lyro) for customer service and serves 350 million unique users monthly. Currently, Tidio employs over 150 people.

• Senior-level experience (3+ years)
• Experience building infrastructure based on Kubernetes
• Automation-oriented mindset; knowledge of Bash and Python is a plus
• Experience working in a Linux environment
• Solid knowledge of technologies and protocols like HTTP, TCP, and DNS
• Practical knowledge of AWS, GCP, or Azure
• Familiarity with Infrastructure as Code tools, including Terraform
• Strong communication skills and willingness to collaborate closely with development teams
• Openness, technical curiosity, and habit of following industry trends

Nice to have:

• Ability to work with MySQL and/or PostgreSQL
• Knowledge of RabbitMQ
• Experience with Redis
• Experience with Elasticsearch
• Experience with applications based on PHP or NodeJS
• Experience working in a product company
• Experience supporting infrastructure for machine learning applications
• Familiarity with modern application architecture best practices (scalability, healthchecks, cost-aware resource usage)

• Take care of the architecture: design, expand, and create highly available systems
• Develop the Internal Developer Platform through daily collaboration with development teams
• Point out optimal architectural solutions and help launch services on Kubernetes and ArgoCD
• Develop tools and ecosystem around the release process
• Automate repetitive, operational work
• Manage infrastructure as code (IaC) using Terraform and Atlantis
• Own operational aspects: monitoring, alerting, runbooks, and building scalable, resilient systems
• Participate in R&D projects and introduce new technological solutions

One of Tidio’s core values is to play fair. Therefore, they treat all candidates equally without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. Recruitment and selection are based solely on individual merit and professional competence.