Senior DevOps Engineer

Tidio is a customer service platform that integrates AI and human support to help businesses scale efficiently. The company operates globally with a leading AI customer service product used by millions of users each month. Tidio's machine learning team was one of the first to launch an AI agent (Lyro) for customer service and is recognized among the Top 50 AI and Customer Service Products in G2's Best Software Awards 2024.

• Senior-level experience (3+ years) in DevOps
• Experience building infrastructure based on Kubernetes
• Automation-oriented mindset; knowledge of Bash and Python is a plus
• Experience with Linux environments
• Solid knowledge of HTTP, TCP, and DNS protocols
• Practical knowledge of AWS, or GCP, or Azure
• Familiarity with Infrastructure as Code tools, including Terraform
• Strong communication skills and willingness to collaborate with development teams
• Openness and curiosity to follow industry trends

Nice to have:

• Experience with MySQL, PostgreSQL, RabbitMQ, Redis, or Elasticsearch
• Experience with applications based on PHP or NodeJS
• Experience working in a product company
• Experience supporting machine learning infrastructure
• Familiarity with modern application architecture best practices (scalability, healthchecks, cost-aware resource usage)

• Design, expand, and create highly available systems
• Develop the Internal Developer Platform in collaboration with development teams
• Provide optimal architectural solutions and assist in launching new and existing services on Kubernetes and ArgoCD
• Develop tools and ecosystems around the release process
• Automate repetitive operational tasks
• Manage infrastructure as code using Terraform and Atlantis
• Own monitoring, alerting, runbooks, and build scalable, resilient systems
• Participate in R&D projects and introduce new technological solutions

One of Tidio’s core values is equal treatment and non-discrimination in the recruitment process, based solely on individual merit and professional competence.

Data controller is Tidio Poland Sp. z.o.o. located at al. Wojska Polskiego 81, 70-481 Szczecin. Personal data is processed for recruitment purposes according to applicable laws and candidates have rights regarding their data, including access, correction, deletion, restriction, objection, portability, and complaint submission.