German-Speaking Booking Consultant for Airline Company | Work in Athens, Greece

Mercier Consultancy Global is the premium division of Mercier Consultancy, dedicated to delivering world-class recruitment and consulting solutions across the healthcare and BPO industries worldwide.

• Native-level fluency in German (both written and spoken) is essential.
• A minimum English proficiency of B2 is required.
• Strong communication and problem-solving skills.
• Comfortable using computers and willing to learn new software tools.
• Ability to work in a team-oriented environment.
• Willingness to relocate and live in Greece.

• Handle customer inquiries for German speaking customers via calls, chats and/or phone calls.
• Resolve complaints professionally to maintain high customer satisfaction.
• Assist customers with booking, changing, or canceling reservations.
• Answer questions about accommodations, payments, policies, and travel services.
• Accurately document all customer interactions in the CRM system.
• Collaborate with internal teams to improve product support and customer service processes.