Customer Support Specialist (with German)

Capgemini is a global leader in technology services, employing over 360,000 team members in more than 50 countries. The company partners with organizations to transform and manage their business through cloud, data, AI, connectivity, software, digital engineering, and platforms, serving diverse industries with expertise spanning strategy, design, and operations.

• Advanced level of English and German with excellent written and verbal communication skills.
• Minimum 1 year of experience in an international contact centre.
• Strong communication and customer service skills.
• Motivation to grow in an international contact center environment.
• Practical knowledge of Excel and other Microsoft Office tools.
• Proven problem-solving abilities; ability to work independently, prioritize tasks, and make sound decisions.
• Strong commitment to customer experience, with ability to build lasting relationships and adapt to change.
• Bachelor's degree or student status.

• Manage and resolve customer inquiries via phone and email.
• Troubleshoot issues and provide accurate, timely solutions.
• Build and maintain strong relationships with customers.
• Collaborate with internal teams to ensure efficient case resolution.
• Maintain clear and accurate records of customer interactions.
• Identify recurring issues and contribute to process improvements and knowledge base updates.