Middle Delivery Manager

Exadel is an AI-first global tech company with over 25 years of engineering leadership, more than 2,000 team members, and 500+ active projects supporting Fortune 500 clients such as HBO, Microsoft, Google, and Starbucks. The client is a leading provider of vehicle lifecycle solutions headquartered in Chicago, delivering advanced mobile, artificial intelligence, and car technologies through a platform connecting insurance companies, repair facilities, parts suppliers, and service providers to enhance productivity and user experience in transportation.

• Experience in project management, delivery management, or team leadership within IT/Software Engineering.
• Proven track record managing engineering teams, conducting 1-on-1s, and handling employee lifecycle processes.
• Strong experience in client-facing or account coordination roles managing operational stakeholders.
• Solid understanding of Agile/Scrum methodologies and delivery workflows.
• Strong organizational skills with experience resolving operational bottlenecks and managing minor incidents.
• Excellent verbal and written communication skills capable of presenting data and updates to technical and non-technical stakeholders.

• Guide and support team members through regular 1-on-1 meetings, actionable coaching, and career development tracking.
• Partner with customer managers and internal leadership for performance evaluations, annual reviews, and promotion assessments.
• Manage employee lifecycle activities including onboarding, probation reviews, internal mobility, and offboarding.
• Monitor employee well-being and engagement, acting as a trusted contact for employee relations or sensitive workplace matters.
• Maintain collaborative relationships with customer managers and operational stakeholders.
• Serve as a communication bridge between internal teams and customer stakeholders to align goals.
• Facilitate regular syncs and governance meetings to share delivery updates, progress, and risks.
• Prepare and deliver executive-level presentations, status updates, and reports.
• Ensure transparent communication regarding delivery progress and organizational updates.
• Partner with customer stakeholders for smooth daily collaboration and operational alignment with engineering teams.
• Identify and resolve operational blockers or bottlenecks impacting team velocity.
• Assist with resource planning, staffing coordination, and team allocation.
• Coordinate responses to urgent operational or technical issues affecting team continuity.
• Support initiatives to improve delivery processes, operational excellence, and Agile practices.
• Collect and analyze Team Satisfaction Survey results; share insights and help implement improvement plans.
• Recommend initiatives to enhance daily collaboration and team morale.

Exadel is an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more. Reasonable accommodations are available for individuals with disabilities. Job duties may evolve based on business needs. Compensation details are disclosed early in recruitment. Job offer is contingent upon a signed contract.