Application Operations / L2 Engineering 24/7

CGI is recruiting an Application Operations Engineer / L2 Engineering Specialist to join the team responsible for maintaining and supporting CSIRE, the central energy market information system.

• Experience in Application Support, Production Support, Application Operations, QA, or L2 Engineering.
• Ability to diagnose problems in applications operating in production environments.
• Skill in analyzing incidents and reproducing reported issues.
• Knowledge of incident handling processes and Root Cause Analysis (RCA).
• Familiarity with Windows and Linux systems (RHEL is a plus).
• Ability to analyze logs and identify probable problem sources.
• Knowledge of SQL and databases.
• Experience with ticketing systems and ITIL.
• Ability to prioritize and manage multiple reports simultaneously.
• Very good knowledge of Polish (minimum C1) and English (minimum B2).

Nice to have:

• Knowledge of Azure, Azure DevOps, monitoring tools such as Kibana, Grafana, Azure Monitor.
• Familiarity with Robot Framework and REST API.

• Monitor and analyze incidents generated by the CSIRE system.
• Replicate reports and verify errors before escalating to other teams.
• Identify problem sources at the application, database, or infrastructure level.
• Collaborate with development, testing, and infrastructure teams to resolve incidents.
• Verify environments after deployments and monitor regression tests.
• Create and update operational procedures and documentation (KMDB/KEDB).
• Participate in deployments, maintenance windows, and upkeep work.
• Work in a 24/7 shift model.

The position requires shift work 24/7 and proficiency in Polish (minimum C1). Evening and night shifts are remote, while 2-3 weekly days require presence in the Warsaw office. Personal data will be processed by CGI ISMC (Polska) Sp. z o.o. in accordance with recruitment procedures and data protection regulations.