B2B Senior Site Reliability Engineer

Jamf is a company offering a Senior Site Reliability Engineer role focused on supporting engineering teams to improve service reliability with AI-enhanced automation and operational tooling in a production environment on AWS.

• Minimum of 5 years of experience in software engineering, SRE, or production operations roles.
• Strong production troubleshooting skills using tools like profilers, heap and thread dumps, query plans, traces, logs, and metrics.
• Experience working within an Agile development framework.
• Hands-on experience operating production services on AWS (including EC2, S3, EKS, RDS/Aurora, CloudFront).
• Experience utilizing observability tools such as Grafana, Prometheus, and LogicMonitor.
• Ability to create clear technical documentation for technical and non-technical audiences.
• Experience writing infrastructure as code.
• Experience writing automation in a general-purpose language such as Python, Go, or Java to production standards.
• Strong judgment in effectively and safely applying AI across SRE work.
• Hands-on experience with agentic development tools like Claude Code, Cursor, and Copilot.
• Experience improving team AI workflows, including authoring reusable skills, repository context files, or prompt patterns.

Nice to have:

• Experience optimizing SQL queries and database engine tuning.
• Experience with CI/CD tooling (GitHub Actions, Jenkins).
• Exposure to chaos engineering and fault injection.
• Familiarity with FinOps practices.
• Bachelor's degree or equivalent experience and education may be considered.

• Partner with engineering teams to define service-level objectives, error budgets, and supporting indicators.
• Investigate complex production issues end-to-end across application, data, infrastructure, and network layers using AI tools.
• Produce clear technical documentation, runbooks, architecture notes, postmortems, and proofs of concept.
• Identify systemic sources of toil and eliminate them through automation, AI agents, tooling, and process changes.
• Set conditions for AI agents to perform reliable work, including safe system access and guardrails.
• Participate in team ceremonies for work identification, communication, and collaboration.
• Drive cross-team and cross-department collaboration on reliability initiatives and mentor engineers on SRE practices.
• Advise senior leadership during critical customer escalations, bridging technical and business perspectives.
• Contribute to scaling the SRE practice by improving standards, tooling, and engineering partnerships.

Nice to have:

• Experience optimizing SQL queries and database engine tuning.
• Experience with CI/CD tooling such as GitHub Actions and Jenkins.
• Exposure to chaos engineering, fault injection, and disaster recovery exercises.
• Familiarity with FinOps practices.

This role is offered as remote in Poland. Only candidates based in Poland with sponsorship to live and work in Poland are eligible. Candidates may be required to work periodically at a Jamf office or collaborative work location in Poland for certain events.