Manual Tester

• Experience testing conversational solutions such as chatbots and voicebots, preferably on the SentiOne Automate platform or similar
• Experience testing bots based on generative AI models (GenAI)
• Practical experience testing business customer service processes across phone and digital channels including mobile apps and web services
• Knowledge of tools Jira, Confluence, and reporting tools, notably MS Power BI
• Knowledge of best practices in user experience (UX) and user interface (UI) design
• Basic knowledge of natural language processing (NLP) and Machine Learning, especially intent recognition and named entity recognition (NER)
• Basic knowledge of SQL or willingness to quickly learn it
• Higher education
• Attention to detail, good organization of work, proactivity, and creativity
• Ability to collaborate effectively in a team and communicate clearly and openly

• Conduct acceptance tests (UAT) of conversational solutions including chatbots and voicebots
• Verify and test bots based on generative AI models (GenAI)
• Test business customer service processes in phone channels and digital interfaces like mobile applications and websites
• Monitor and report bugs using Jira and Confluence
• Collaborate with the project team on application development using the proprietary iWorkFlow platform
• Maintain good practices in user experience (UX) and user interface (UI) in the solutions under test

Work location: Warsaw (hybrid) with 1 day per week at client's office