IT Support Administrator

Relativity is a leading legal data intelligence company building technology that helps users organize data, discover the truth, and act on it with confidence. Their AI-powered cloud platform, RelativityOne, supports litigation, investigations, regulatory inquiries, and data breach responses. The company serves the world’s largest law firms, corporations, and government agencies, focusing also on pro bono legal work.

• Associate degree or equivalent technical foundation.
• More than 2 years of technical support experience.
• Strong proficiency with operating systems, hardware, and enterprise applications.
• Experience supporting remote, hybrid, and global teams.

Nice to have:

• Experience leading small projects or process improvement initiatives.
• Certifications such as Microsoft 365 Fundamentals, Azure Fundamentals, JAMF, or ITIL v4.
• Experience with automation or scripting tools.

• Provide Tier 2 support for escalated incidents requiring deeper technical analysis.
• Troubleshoot advanced desktop, network, and application issues across multiple platforms.
• Independently resolve most assigned tickets without guidance.
• Act as an escalation point for Tier 1 analysts.
• Train and coach junior team members.
• Support identity management tasks including Azure AD, Microsoft 365, IAM workflows, and MFA troubleshooting.
• Assist with endpoint management using MDM tools such as Intune, JAMF, and Autopilot.
• Own major incident communication for incidents within scope.
• Contribute to improving knowledge base and documentation quality.
• Participate in root-cause analysis for recurring issues.
• Support deployment of enterprise hardware, software, and configuration baselines.
• Collaborate with global IT teams to maintain consistent support standards.