ServiceNow Platform Owner

We build and maintain the middleware systems that support Toyota’s digital systems and mobility solutions. Our work supports multiple applications used for in‑car multimedia services, EV charging platforms, factory digitalization, data‑driven projects and online sales technologies. By ensuring continuous service availability and integrating key tools, we enable teams across Europe to develop and operate digital solutions reliably.

• Proven experience owning or managing enterprise IT platforms.
• Strong understanding of SDLC, ITSM, ITOM, and platform governance models.
• Experience working in multi-regional or federated environments.
• Ability to manage senior stakeholders and complex demand pipelines.
• Solid knowledge of Agile, DevOps, and ITIL practices.
• Experience with budget management and vendor governance.
• Key competencies include strategic thinking, stakeholder engagement, governance rigor, financial acumen, continuous improvement, and excellent communication in English.

Platform Strategy & Governance:

• Own and maintain the platform vision, roadmap, and operating model.
• Define and enforce platform standards, guardrails, and best practices.
• Establish and monitor KPIs including QCD metrics to measure platform performance and value.
• Ensure alignment with enterprise architecture, security, and compliance.
• Chair or contribute to platform governance forums and design authorities.

Demand & Stakeholder Management:

• Act as the primary contact for regional stakeholders and business owners.
• Intake, assess, and prioritize demand aligned with strategy and capacity.
• Balance global standardization with regional needs.
• Facilitate stakeholder reviews and roadmap alignment sessions.
• Communicate platform updates, risks, and decisions transparently.

Service Quality & Delivery Oversight:

• Define and enforce quality gates for platform changes and releases.
• Ensure adherence to DevOps best practices.
• Monitor platform stability, performance, and service availability.
• Oversee incident, problem, and change trends.
• Drive continuous improvement initiatives.

Financial & Vendor Management:

• Own platform budget including licensing, run costs, and change investments.
• Track and optimize total cost of ownership.
• Manage vendor and partner performance against SLAs.
• Support business case development and value realization.

Platform Architecture & Technical Oversight:

• Provide high-level technical direction for the ServiceNow ecosystem.
• Ensure solution designs are scalable, maintainable, and aligned with standards.
• Oversee instance strategy, upgrade planning, and technical debt management.
• Promote reuse of common services and capabilities.
• Partner with architects, engineering teams, and ServiceNow SMEs.

Compliance, Risk & Security:

• Ensure platform compliance with internal controls and regulations.
• Maintain audit readiness and documentation standards.
• Manage platform risks and remediation plans.
• Enforce data governance and access control policies.

Please be informed that the data controller is Toyota Motor Europe (hereinafter "controller"). You have the right to request access to your personal data, their rectification, erasure or restriction of processing, the right to object to processing, as well as the right to data portability and to lodge a complaint to the supervisory authority. Personal data will be processed for the purpose of the recruitment process. Provision of data to the extent resulting from the Act of 26 June 1974 Labour Code is mandatory. In the remaining scope, providing data is voluntary. Refusal to provide mandatory data may result in the impossibility to carry out the recruitment process. The Administrator processes mandatory data on the basis of a legal obligation incumbent upon him/her, while with regard to additional data, the basis for processing is consent. Personal data will be processed until the recruitment procedure is completed and for the period of the possibility of asserting potential claims, and in the case of consent to participate in future recruitment procedures - until the withdrawal of such consent. Consent to the processing of personal data can be withdrawn at any time. The recipient of the data is the Just Join IT service and other entities to whom we have entrusted the processing of data in connection with recruitment.