Application Support Associate

Visa is a world leader in payments and technology, facilitating over 259 billion payment transactions annually across more than 200 countries and territories. Its mission is to connect the world through an innovative, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive.

• Must have a High School diploma or equivalent or relevant work experience.
• Basic knowledge of networking.
• Basic understanding of message flow with the ability to gain in-depth understanding.
• Basic understanding of API monitoring and reading logs.
• Basic understanding of File Transfer Protocol.
• Strong verbal and written communication skills.
• Takes ownership through to incident resolution.
• Client-focused ethos with ability to interact across all management levels.
• Exposure to Unix, bash, or shell scripting added advantage.
• Exposure to ITIL standard ticket practices and Service Now experience is a plus.
• Working knowledge of Linux, Splunk, Grafana, Prometheus or other monitoring tools including log analysis and query construction preferred.
• Previous IT operations or service desk experience desirable but not essential.
• Experience with ISO 8583 or equivalent messaging protocol.
• Associate degree in related field or 2 years of equivalent industry experience; 2 years working in tech is a plus.
• Ability to work effectively as part of a team and individually.
• Accepts responsibility for workload management and escalates/seeks advice where required.
• Ability to make decisions based on information available, present recommendations, and handle moderate challenges.
• Assesses urgency of incidents, completes analysis, and applies sound logic and problem-solving techniques.

• Support and advocate for Visa clients comprising financial institutions and vendors.
• Properly escalate incidents promptly per support guidelines and procedures.
• Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages using various tools and techniques.
• Provide internal and external bridge stewardship for timely resolution of internal and client-facing issues.
• Work simultaneously and independently on multiple platforms.
• Assess incident impact and author communications for appropriate recipients within set time frames without guidance.
• Support scheduled changes.

This is an on-site position requiring daily commute to the assigned Visa office in Warsaw, Poland. The position requires working 10-hour day shifts with a 2-week rotation, including weekends and public holidays. Visa is an Equal Employment Opportunity Employer and considers applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Criminal history is considered consistent with EEOC guidelines and applicable law.