Systems Application Analyst

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. The company processes over 259 billion payment transactions annually, with a mission to connect the world through an innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive.

• Strong knowledge of networking with the ability to apply concepts across multiple systems and environments
• 3 to 5+ years of commercial experience
• Strong understanding of message flow with ability to analyze and troubleshoot complex transaction paths
• Experience in Python or other programming languages to develop automation and operational scripts
• Strong understanding of API monitoring, log analysis and troubleshooting across distributed systems
• Experience with Unix/bash or shell scripting for operational support or automation
• Knowledge of ITIL standard ticket practices and ServiceNow for complex incident management
• Strong understanding of File Transfer Protocol within operational workflows
• Working knowledge of Linux, Splunk, Grafana, and Prometheus including advanced log analysis and query building
• Experience with ISO 8583 or equivalent messaging protocol for troubleshooting transaction issues
• Ability to work effectively independently and as part of a team, self-starter and escalation resource
• Strong workload management, prioritization, and decision-making skills
• Excellent verbal and written communication skills for high-impact stakeholder communication
• Client-focused mindset with ability to interact across all management levels
• Strong analytical and problem-solving skills including root cause analysis
• Ability to mentor junior analysts and contribute to team performance

• Support and advocate for Visa clients comprised of financial institutions and vendors
• Own and drive resolution of incidents end-to-end, including complex and high-impact issues with minimal guidance
• Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages utilizing various tools and techniques across multiple platforms
• Lead Internal and External Bridge Stewardship efforts supporting timely resolution of client-facing and critical incidents
• Work simultaneously and independently across multiple platforms, prioritizing based on business and client impact
• Assess the impact of incidents and author communications for distribution within set timeframes with little to no guidance
• Support and coordinate scheduled changes, releases, and operational readiness activities
• Lead incident resolution efforts and guide others during high-impact situations

This position is a permanent full-time on-site role requiring daily commute to an assigned Visa office location. The work schedule is a 10-hour daily shift with a two-week rotating schedule, except for an initial training period of 3 months with a Monday-Friday 8-hour schedule.