IT Administrator - 1st Line Support

Flügger Poland Sp. z o.o. is known for its high quality and professionalism with a long history and ambitions towards future challenges. It is a down-to-earth and informal workplace focused on delivering great products and customer service.

• Fluent English and Polish
• Readiness to work in shifts aligned with shop opening hours, including Saturdays once a month
• Previous experience in IT support or service desk roles
• Basic knowledge of Windows operating systems and Office 365
• Understanding of IT security and basic troubleshooting skills
• Interest in cloud solutions and IT infrastructure
• Good communication skills and customer-oriented mindset
• Knowledge of GDPR and data security best practices is an advantage

• Provide first-line support to employees, troubleshooting hardware, software, and network issues
• Handle user account management, including password resets and access control
• Assist in the maintenance and configuration of IT systems and applications
• Support employees with Office 365, SharePoint, MS Teams, and other business applications
• Document IT issues and solutions to improve internal support processes
• Escalate more complex issues to second-line support when necessary