Head of Supply Chain Operations

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, over 420,000 team members in more than 50 countries. They deliver end-to-end services and solutions combining expertise in strategy, technology, design, engineering, and business operations.

• Extensive experience in supply chain operations, especially in Supply Chain Planning, Logistics, or Consumer Goods Supply Chain processes.
• Proven track record of leading large-scale operational teams and managers in complex service delivery environments with 150+ employees.
• Strong understanding of key supply chain performance metrics, operational excellence methodologies, and service delivery management.
• Experience managing executive-level client relationships and influencing senior stakeholders.
• Demonstrated success in business transformation, process improvement, and organisational change initiatives within global or regional operations.
• Strong commercial and financial skills including budget management, productivity improvement, and cost optimisation.
• Excellent problem-solving skills and ability to navigate ambiguity and make informed decisions.
• Fluent English with outstanding communication, leadership, and stakeholder management skills.

• Lead day-to-day operations of a large-scale Supply Chain Hub ensuring effective delivery of planning and logistics services according to contractual commitments and business objectives.
• Build and maintain strong relationships with senior client stakeholders, acting as a trusted advisor and aligning operational performance with evolving business needs.
• Drive service excellence by monitoring and improving KPIs, service level agreements, quality standards, productivity targets, and customer satisfaction metrics.
• Oversee financial performance including budget management, resource planning, cost optimisation, and identification of efficiency opportunities.
• Lead, develop, and inspire a large operational organisation fostering accountability, collaboration, employee engagement, and continuous learning.
• Identify, prioritise, and execute transformation initiatives to enhance service delivery and improve processes.
• Ensure governance, risk management, compliance, and information security standards across operations.
• Collaborate with cross-functional teams and leadership to drive innovation, best-practice adoption, and continuous improvement in supply chain operations.