Systems Application Analyst (Analyst level)

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories. The company processes over 259 billion payments transactions annually and aims to connect the world through an innovative, reliable, and secure payments network.

• Strong knowledge of networking with the ability to apply concepts across multiple systems and environments
• 3-5+ years of commercial experience
• Strong understanding of message flow with ability to troubleshoot complex transaction paths
• Experience in Python or other programming languages for scripting and automation
• Strong understanding of API monitoring, log analysis, and troubleshooting in distributed systems
• Experience with Unix/bash or shell scripting for operational support or automation
• Strong knowledge of ITIL standard ticket practices / ServiceNow with ability to manage complex incidents end-to-end
• Strong understanding of File Transfer Protocol and its operational workflows
• Working knowledge of Linux, Splunk, Grafana, Prometheus, or other monitoring tools including advanced log analysis and query building
• Experience with ISO 8583 or equivalent messaging protocol for troubleshooting transaction issues
• Ability to work effectively both independently and as part of a team
• Takes full ownership of workload management and prioritization
• Ability to make decisions, present recommendations, and lead resolution efforts
• Strong verbal and written communication skills including stakeholder communication
• Demonstrated ability to lead incident resolution and guide others during high-impact situations
• Client-focused with ability to interact across management levels
• Strong analytical and problem-solving skills including root cause analysis
• Ability to mentor junior analysts and contribute to team performance

• Support and advocate for Visa clients composed of financial institutions and vendors
• Own and drive resolution of incidents end-to-end, including complex and high-impact issues with minimal guidance
• Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages using multiple tools and platforms
• Lead internal and external bridge stewardship for timely resolution of client-facing and critical incidents
• Work independently across multiple platforms, prioritizing based on business and client impact
• Assess impact of incidents and author communications to appropriate recipients within set timeframes
• Support and coordinate scheduled changes, releases, and operational readiness activities

This is an on-site position located at an assigned Visa office in Warszawa requiring daily commute. The position includes a permanent day shift of 10 hours daily with a two-week rotating schedule, except for an initial 3-month training period with a Monday-Friday 8 hour schedule. Visa is an Equal Employment Opportunity Employer, considering qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. Visa also considers qualified applicants with criminal histories consistent with applicable laws.