Technical Support Engineer (Security and Compliance)

Our client is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. The company has 90,000+ employees across the globe.

• 1–3 years of experience in technical support, network security, systems administration, or a similar role.
• At least foundational knowledge of two of the following: Microsoft Defender for Endpoint, Defender for Identity, Defender for Cloud Apps, or Microsoft 365 Defender.
• Understanding of endpoint onboarding, EDR capabilities, security alerts, incidents, Secure Score, and Microsoft security product integration.
• Knowledge of Windows Server, Windows 10/11, Active Directory, and Microsoft Entra ID administration.
• Experience with enterprise cloud environments, including cloud security, networking, or hybrid infrastructure.
• Experience supporting customers in large and complex enterprise environments.
• Ability to analyze technical logs, diagnose incidents, and manage multiple cases in a fast-paced environment.
• Strong customer service, documentation, collaboration, and crisis communication skills.
• Excellent written and spoken English.

• Investigate and resolve complex issues involving the onboarding, deployment, and configuration of Microsoft security products.
• Analyze logs and troubleshoot incidents across cloud, server, endpoint, identity, and network environments.
• Advise customers on product features, recommended configurations, and effective troubleshooting practices.
• Recommend and implement workarounds to mitigate outages and service interruptions.
• Collaborate with Microsoft teams and technical experts to deliver appropriate solutions for customer issues.
• Develop and maintain runbooks, troubleshooting guides, and standardized support documentation.
• Communicate solutions clearly and provide customers with the knowledge required to address similar issues in the future.
• Maintain current knowledge of product roadmaps, security capabilities, and emerging technologies.

Work model: On-site only. 24/7 rotational shifts including nights and weekends. Excellent written and spoken English required.