Technical Support Engineer (Intune)

Our client is a global technology consulting and digital solutions company with over 90,000 employees worldwide, enabling enterprises to innovate and grow by leveraging digital technologies.

• 1–3 years of experience in technical support, service desk, or endpoint administration.
• Practical knowledge of Microsoft Intune, Microsoft Entra ID, Windows 10/11, and Microsoft 365.
• Understanding of device enrollment, compliance policies, configuration profiles, Windows Autopilot, and application deployment.
• Basic knowledge of Conditional Access and troubleshooting across Windows, iOS, Android, and macOS.
• Strong troubleshooting, communication, and case-management skills.
• Good command of English.

• Provide first-line support for Microsoft Intune incidents and service requests.
• Troubleshoot device enrollment, compliance, policy deployment, application installation, and Company Portal issues.
• Support Windows 10/11 devices and perform basic troubleshooting across iOS, Android, and macOS.
• Handle user access and device management requests in Microsoft Entra ID and Microsoft 365.
• Diagnose issues, resolve standard cases, and escalate complex problems to L2 or L3 teams.
• Maintain accurate case documentation and work according to SLA requirements.

The position requires working on-site five days per week with 24/7 rotational shifts including nights and weekends.