Collections Analyst | Remote

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 with expansions in the Czech Republic and Hungary. It employs around 150 professionals across the CEE region providing specialist and executive recruitment, employee outsourcing, HR consulting, employer branding, and market research. The company operates with a division-based structure combining deep industry expertise and functional specialisation to tailor solutions for companies across all sectors.

• Fluency in one of the following languages: Portuguese, Italian, Dutch, Hungarian, Turkish, Romanian, Slovak, or Greek.
• Good command of English (spoken and written).
• Strong communication and interpersonal skills.
• Confidence in speaking with customers over the phone and via email.
• Basic knowledge of Microsoft Office, especially Outlook and Excel.
• Positive attitude and willingness to learn.
• Interest in Finance, Accounts Receivable, or Business Operations.

Nice to have:

• Previous experience in customer service, administration, finance, or shared services.
• Experience in an international environment is an advantage but not required.

• Contact customers by phone and email regarding overdue invoices and outstanding balances.
• Follow up on payment commitments and monitor customer accounts.
• Resolve payment-related queries and investigate disputes in cooperation with internal teams.
• Maintain accurate records of customer interactions and collection activities.
• Send payment reminders and account statements.
• Escalate complex cases to senior team members when appropriate.
• Ensure compliance with internal policies and procedures.
• Deliver excellent customer service while maintaining professional business relationships.

This opportunity is remote work available only from Poland. Employment is a fixed-term contract (5 months) via Antal, with possibility of extension or permanent employment based on business needs and project performance.