Senior Application Support Specialist

Antal is a leader in recruitment of specialists and managers and HR consultancy, operating in 35 countries and in Poland since 1996. The company has over 130 recruitment consultants specialized in various sectors and positions.

• 4+ years of experience in Application Support, Technical Support, Production Support, or a similar role
• Experience troubleshooting complex enterprise applications in production environments
• Strong problem-solving and analytical skills
• Good understanding of microservices architecture and distributed systems
• Experience with ITSM processes and tools
• Hands-on experience with Jira, Confluence, or other Atlassian products
• Strong communication skills and ability to work with both technical and business stakeholders
• Excellent English skills, both written and spoken
• A proactive mindset, ownership attitude, and customer-focused approach

Nice to have:

• Experience with cloud-native applications and platforms
• Knowledge of scripting or programming languages
• Familiarity with Site Reliability Engineering (SRE) practices
• Experience supporting high-availability, large-scale enterprise platforms
• Background in monitoring, observability, and performance optimization

• Manage and resolve application incidents within agreed service levels (SLAs)
• Investigate and resolve complex production issues affecting business-critical applications
• Collaborate with Development, DevOps, SRE, QA, and Infrastructure teams to implement permanent solutions
• Communicate effectively with senior stakeholders regarding critical incidents, root causes, and improvement initiatives
• Monitor application and system performance, identifying opportunities for enhanced stability, scalability, and supportability
• Develop, maintain, and monitor Error Budgets for supported applications
• Design and implement automated monitoring, alerting, and observability solutions
• Lead support-related projects and continuous improvement initiatives
• Analyze support metrics and application performance data to identify trends and optimization opportunities
• Create and maintain technical documentation and knowledge base articles
• Mentor less experienced team members and contribute to knowledge-sharing initiatives
• Participate in an on-call rotation supporting a global 24/7 production environment