Customer Support Specialist - Night Shift

Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering real-time communication, streaming, enterprise AI, and secure web applications. The company operates 210+ edge locations, 50+ cloud regions, and thousands of GPUs, collaborating with technology partners such as Intel, NVIDIA, Dell, and Equinix. The team comprises over 550 professionals building infrastructure and software that supports the global digital ecosystem.

• Minimum 1 year of Technical Support experience.
• Good knowledge of networking concepts including TCP/IP, DNS, MAC address, ping, and traceroute.
• Understanding of hardware and software diagnostics, including reading logs.
• English proficiency at B2 level or higher.
• Strong customer advocacy and soft skills.
• Problem-solving abilities.
• Quick learner, organized, and team player.
• Good communication skills with ability to explain complex concepts simply.
• Ability to prioritize tasks effectively.

Nice to have:

• Experience with Cloud, CDN, or Hosting.
• Experience with Linux and API.

• Handle customer and internal user requests via chat, email, and occasionally phone in English.
• Provide consultations about Gcore's products and services such as Cloud, CDN, Hosting, and AI.
• Diagnose technical issues and collect information about customer incidents.
• Escalate unresolved issues to higher levels of technical support.

Equal opportunity employer providing equal consideration without regard to legally protected characteristics.