Customer Support Specialist (with Italian)

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, employing over 420,000 people in more than 50 countries. It delivers end-to-end services and solutions leveraging capabilities in strategy, technology, design, engineering, and business operations.

• Advanced level of English and Italian with excellent written and verbal communication, listening, and comprehension skills.
• Strong communication and customer service skills.
• Minimum 6 months of international contact center experience.
• Practical knowledge of Excel and other Microsoft Office tools.
• Proven problem-solving abilities; able to work independently, prioritize tasks, and make sound decisions.
• Strong commitment to customer experience with the ability to build lasting relationships and adapt to change.
• Bachelor's degree or student status.

• Manage and resolve customer inquiries via phone and email.
• Troubleshoot issues and provide accurate, timely solutions.
• Build and maintain strong relationships with customers.
• Collaborate with internal teams to ensure efficient case resolution.
• Maintain clear and accurate records of customer interactions.
• Identify recurring issues and contribute to process improvements and knowledge base updates.