Senior IT Support Specialist (with German)

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. With nearly 60 years of heritage, the company has over 420,000 team members in more than 50 countries. Capgemini delivers end-to-end services and solutions across strategy, technology, design, engineering, and business operations, leveraging deep industry expertise and a strong partner ecosystem.

• Fluent German and good English communication skills.
• Experience in IT service desk, technical support, or service centre environments.
• Ability to resolve complex incidents and service requests.
• Strong customer focus and problem-solving skills.
• Experience working with SLAs and service management processes.
• Ability to collaborate effectively with international teams.
• Proactive approach to knowledge sharing and continuous improvement.

• Provide advanced IT support and service coordination for German-speaking users.
• Resolve complex incidents and service requests in a timely manner.
• Ensure compliance with agreed service level agreements (SLAs).
• Collaborate with international teams to deliver effective support.
• Contribute to knowledge sharing and continuous service improvement.
• Build high customer satisfaction through professional communication and problem resolution.