Application Service Owner (French)

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, employing 420,000 team members across more than 50 countries. The company delivers end-to-end services and solutions leveraging strategy, technology, design, engineering, and business operations, with 2024 global revenues of €22.1 billion.

• Strong experience in application management / application support (RUN)
• Ability to understand business processes and application dependencies
• Experience with performance monitoring, SLA/KPI follow-up, and reporting
• Strong coordination and stakeholder management skills
• Proactive mindset with ability to identify risks and propose improvements
• Ability to work in a complex, multi-team environment
• Strong proficiency in French (min. B2) is essential
• Analytical thinking and problem-solving mindset

Nice to have:

• Experience in application lifecycle management (build/run/transform)
• Knowledge of data migration or infrastructure environments
• Exposure to Agile / DevOps ways of working
• Experience in multinational delivery models

• Own the overall performance and reliability of assigned applications (technical and financial aspects)
• Monitor and drive application KPIs and SLAs (performance, availability, cost)
• Coordinate internal and external teams involved in application delivery and support
• Ensure smooth deployments and production readiness
• Oversee and coordinate data migrations and application changes
• Ensure accuracy and consistency of reporting related to application performance
• Drive continuous improvement initiatives to enhance service quality and user satisfaction
• Support the integration of new technologies and evolutions in the application landscape
• Act as a key point of contact for business stakeholders, understanding needs and translating them into actionable improvements