Senior Application Support Specialist

Antal Sp. z o.o. is a recruitment and HR consulting leader operating in 35 countries and present in Poland since 1996. The company has over 130 professional recruitment consultants specialized in various sectors and positions.

• 4+ years of experience in Application Support, Technical Support, Production Support, or similar role
• Experience troubleshooting complex enterprise applications in production environments
• Strong problem-solving and analytical skills
• Good understanding of microservices architecture and distributed systems
• Experience with ITSM processes and tools
• Hands-on experience with Jira, Confluence, or other Atlassian products
• Strong communication skills with technical and business stakeholders
• Excellent English skills, written and spoken
• Proactive mindset, ownership attitude, and customer-focused approach

Nice to have:

• Experience with cloud-native applications and platforms
• Knowledge of scripting or programming languages
• Familiarity with Site Reliability Engineering (SRE) practices
• Experience supporting high-availability, large-scale enterprise platforms
• Background in monitoring, observability, and performance optimization

• Manage and resolve application incidents within agreed service levels (SLAs)
• Investigate and resolve complex production issues affecting business-critical applications
• Collaborate with Development, DevOps, SRE, QA, and Infrastructure teams to implement permanent solutions
• Communicate effectively with senior stakeholders regarding critical incidents, root causes, and improvement initiatives
• Monitor application and system performance, identifying opportunities for enhanced stability, scalability, and supportability
• Develop, maintain, and monitor Error Budgets for supported applications
• Design and implement automated monitoring, alerting, and observability solutions
• Lead support-related projects and continuous improvement initiatives
• Analyze support metrics and application performance data to identify trends and optimization opportunities
• Create and maintain technical documentation and knowledge base articles
• Mentor less experienced team members and contribute to knowledge-sharing initiatives
• Participate in an on-call rotation supporting a global 24/7 production environment

Informujemy, że administratorem danych jest Antal Sp. z o.o. z siedzibą we Wrocławiu, ul. Gwiaździsta 66. Kandydaci mają prawo do żądania dostępu, sprostowania, usunięcia danych osobowych oraz innych praw określonych w informacji o przetwarzaniu danych. Podanie danych obowiązkowych jest konieczne do realizacji rekrutacji. Zgoda na przetwarzanie danych dodatkowych może być wycofana w dowolnym momencie.