IT Support Technician

We are recruiting for a client seeking an experienced IT support professional to handle user issues and manage endpoints, access, and repeatable IT processes, mainly working with Windows devices, Active Directory, Microsoft Entra ID, Microsoft 365, Teams, and an RMM platform. The position involves both direct support in the Warsaw office and remote assistance for employees at other locations.

• At least 4 years of practical experience in IT support, endpoint administration, or comparable IT roles.
• Confidence supporting Windows computers and commonly used business applications.
• Experience with Active Directory or Microsoft Entra ID, Microsoft 365, Teams, endpoint management or RMM tools, and remote troubleshooting.
• Structured problem-solving approach ensuring tasks are fully completed.
• Ability to work independently and communicate progress or blockers proactively.
• Fluent in Polish and English; knowledge of another language is an advantage.
• Careful handling of company information.
• Knowledge of PowerShell, public cloud experience, and relevant technical certifications are useful but not mandatory.

• Resolve hardware, software, and access issues, document work in the service management platform, and keep users informed until completion.
• Prepare and maintain laptops, mobile devices, and workplace equipment including standardized Windows provisioning and software installation.
• Manage routine user account and permission changes in Active Directory, Microsoft Entra ID, and Microsoft 365, including email and Teams.
• Review endpoint alerts, update compliance and security notifications, investigate irregularities, and escalate if needed.
• Use an RMM platform and remote support tools to monitor Windows devices, troubleshoot issues, deploy software and updates, and automate repeatable activities.
• Improve recurring support work through clear procedures, PowerShell scripts, reusable workflows, and approved AI tools.
• Check scripts and automations before wider use, verify results, and monitor after deployment.
• Use Polish and English in day-to-day support, maintain clear user guidance, and provide evidence when escalating unresolved issues.