Project Coordinator

ELEKS Project Management Office is looking for a Project Coordinator in Poland. The ELEKS Support team delivers managed services that combine reliable support with developmental practices to enhance system reliability and adapt functionality for clients ranging from startups to enterprises. The role involves working on several projects simultaneously.

• 1+ year of experience in IT project management
• Prior experience with support environments and/or ITIL framework is a strong advantage
• Good understanding of IT system and project life-cycles
• Knowledge of theoretical or practical aspects of Waterfall/Agile Project Management and IT Service Management
• Understanding of project financials including profitability, revenue, margins, bill rates, and resource utilization
• Understanding of offshore and remote team management
• Knowledge of project management tools: JIRA Service Management, MS Project, MS Excel
• Strong planning, organization, and decision-making skills
• Ability to multitask, prioritize, and work under pressure
• Excellent communication and stakeholder management skills
• Advanced English language skills

• Direct and manage operations and feature development from initiation to closure within budget, schedule, and resource limits
• Organize the team to restore normal production operations in case of failure
• Collaborate with stakeholders to ensure timely resolution and status updates
• Understand and communicate client business needs to the project team
• Negotiate, define, communicate, and manage project scope
• Develop, maintain, and execute project plans with timely revisions
• Forecast, track, manage budgets, and ensure timely invoicing
• Define, communicate, implement, and monitor quality standards on all deliverables
• Manage day-to-day operational aspects of service operations
• Plan and manage internal and external project communications
• Seek opportunities to increase customer satisfaction and deepen relationships
• Identify, analyze, prioritize, mitigate, and communicate project risks
• Identify project resources and collaborate with managers to acquire them
• Build and nurture an effective and collaborative project team
• Mentor team members and support professional growth